Wellington Apartments
  • 1.1 In these General Terms of Business, the following terms shall mean:
    1. a) Customer – the person or company making a booking or staying at The Wellington Apartments (WA)
    2. b) WA – Galaxite Property Management trading as The Wellington Apartment
  • 2.1 These terms and conditions are applicable to all bookings made with the Operator and apply to all reservations, bookings and agreements for accommodation.
  • 2.2 Confirmation of a booking by the Customer is deemed acceptance of these terms.
  • These Terms and Conditions may be subject to change at any time and without notice. Prior to your check-in, please consult the website for the most up-to-date amendments.
  • 4.1 All published rates include VAT at the current rate.
  • 4.2 All apartments and rates offered by WA are subject to availability.
  • 4.3 Limited numbers of suitable apartments may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available apartments may be offered to the Customer at a higher price where the Customer requires such rooms.
  • 5.1 The Customer agrees to pay all rental costs and other charges relating to the booked accommodation as outlined in their booking and is liable for payment of any incidentals for the period listed on the booking confirmation as well as all and any damage to the apartment or the fixtures and fittings beyond normal wear and tear.
  • 5.2 Payment is due as detailed in the booking confirmation.
  • 5.3 WA reserves the right to cancel reservations associated with Invalid or declined credit cards.
  • 5.4 WA accept all major credit cards and debit cards. Cheques are not accepted.
  • 5.5 Credit and debit card transactions will be charged at the local currency rate. WA does not accept responsibility for additional costs that may be incurred.
  • 6.1 WA cancellation policy is dependent on the rate type booked. On Standard/Best Available/Flexible rates, the cancellation policy for a booking of up to 4 apartments is that there is no charge, and unless otherwise stated in a written confirmation from WA, any deposit paid will be returned, if a guaranteed reservation is cancelled at any time up to 3.00pm three days prior to arrival. For all Advance Purchase rates, full payment for the entire cost of the stay will be taken at the time of booking which will be non-refundable and non-transferable in the event of cancellation. Promotional Rates and Packages may have separate cancellation and deposit terms.
  • 6.2 In the event of non-arrival or cancellation after 3 days prior to the day that the Customer is due to arrive at WA, a charge equivalent to the full cost of stay will be levied.
  • 6.3 WA reserves the right to offset any amount payable for such cancellation against the Client’s credit or debit card without prior notice or the approval of the Customer, where applicable.
  • 6.4 All cancellations must be made in writing either via email or post and effective only from the time of receipt. Confirmation of cancellation will be sent by WA in all cases.
  • 6.5 Whilst all reasonable efforts have been taken to ensure that bookings made under this Agreement are able to proceed, WA reserves the right to relocate any booking to accommodation of similar size and standard in the locality. The Customer acknowledges that WA accept no liability for any loss or damage suffered by or caused to the Customer as a consequence of the relocation.
  • 6.6 In exceptional circumstances WA may find it necessary to cancel your booking. If this occurs the Operator will refund any sum the Customer has paid which shall constitute a full and final settlement of any liability the Operator may have to the Customer as a result of such cancellation.
  • 6.7 Whilst amendments are not permitted with Non-refundable Rates, they are possible with Standard bookings depending on availability, if requested at least 72 hours prior to arrival. Additional costs may be incurred if the cost of accommodation on the new nights varies from the previous booking. All amendment requests must be received in writing.
  • 6.8 If a Customer wishes to amend their booking (e.g. change the dates of stay or the accommodation requested), WA cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in these circumstances.
  • 6.9 Bookings of 5 apartments of more are considered a group booking where separate terms and conditions will apply, details of which can be provided on request.
  • 7.1 We recognise that we are all living in uncertain times. Whilst no one knows when the Coronavirus Pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus bookings policy to provide you with reassurance over booking your apartment stay.
  • 7.2 The Guarantee is available free of charge and applies to all new advance purchase bookings for 2020 and 2021 and you are covered in the event of:
    1. a) The hotel you have booked is closed due to the Coronavirus outbreak
    2. b) UK Government restrictions on travel due to the Coronavirus outbreak affecting the area of the apartments, or your home location
    3. c) We guarantee at any point within the ‘Guarantee Change Window’ (between 28 days and 3 days prior to arrival), you can:
      • Transfer your break to a new date in 2020 or 2021, free of charge at an equivalent rate
      • If you do not know your new dates, we will apply your original booking payment against a future break, again free of charge
  • 8.1 Apartments are available for check in from 3pm on the day of arrival.
  • 8.2 Upon arrival, the Operator will request a copy of Photo Identification and the credit card used to make the booking for all reservations where a deposit has been paid. This is carried out as part of the Operator’s normal security check, in the interests of all parties to protect the Operator, the Customer and its guests against fraud.
  • 8.3 Upon arrival, the Operator will require a Security Deposit of £100 per apartment booked in the form of a pre-authorisation taken from a valid credit or debit card. No money is transferred at that time and the pre-authorisation is used to cover incidental items including (but not limited to:
    1. a) Breakages or damage to the apartment
    2. b) Excessive cleaning above the normal level of cleaning due to the apartment being left in an unacceptable state of cleanliness
    3. c) Breaches to regulations such as smoking in the apartments or causing disturbance of other guests’ enjoyment of the property
    4. d) Breaches of these terms and conditions
  • Where damage or disruption occurs, the Operator reserves the right to withhold some or all of the security deposit.
  • Customers should note that the pre-authorisation may affect the available funds balance or spending limit on the card used at check in until released as per the issuing bank’s policy. Typically this may take between 3-10 working days however may take longer. Once a pre-authorisation has been made, the Operator cannot release, remove or lower the authorised amount.
  • 8.4 On the day of departure, all apartments must be vacated no later than 11.00am unless otherwise agreed in advance. By prior arrangement late check outs can be arranged for which an additional charge applies. An additional night’s accommodation charge will apply to all check-out’s after 2.00pm.
  • 8.5 The Operator reserves the right to remove a guest’s belongings from the booked apartment if the guest has failed to check out by 2:00 pm on the agreed date of departure without prior approval and accepts no liability for the loss or damage to these items.
  • 9.1 Guests shall comply with all reasonable rules and procedures in effect at the property, including but not limited to health and safety and security procedures and requirements as to registration. If during the course of a stay, WA receives serious complaints about the Customer or the Customer is behaving in a manner detrimental to the enjoyment of other customers or their guests, or the Customer is in breach of the Terms and Conditions, WA reserves the right to terminate the Customer’s stay without notice and without any obligation to refund any monies.
  • 9.2 Apartments sleep only the maximum number of guests listed on the description/booking confirmation. Extra guests will not be permitted.
  • 9.3 WA expressly forbids entry to its property to any persons other than those listed under the relevant booking.
  • 9.4 WA operates a strict no-party policy. The maximum number of people per apartment should not be exceeded and noise levels must not cause a disturbance to other guests. Additional charges will be levied on a Customer’s account if there is evidence of a party having taken place.
  • 9.5 No pets, of any kind, are allowed in the apartments except for service dogs.
  • 9.6 Customers are reminded to lock apartments and close all doors and windows when leaving the apartment.
  • 9.7 The Customer is responsible for taking reasonable care of the apartment and its contents while staying with The Wellington Apartments.
  • 9.8 The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the stay, or charges may be applied.
  • 9.9 All apartments are by law non-smoking properties. A charge of £250 per night will be applied in the event smoking has occurred in the apartment.
  • 9.10 Use of candles or any naked flames in the apartments are strictly prohibited.
  • 9.11 WA reserves the right to refuse a Customer entry and accommodation if, on arrival Management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.
  • 9.12 WA is located in a residential area and we would ask you to please respect our guests and residents in relation to noise. As such, we do not accept ‘stag’ or ‘hen’ parties.
  • 9.13 The use of any of the apartments for the purpose of conducting business of any kind, without the consent of WA Management, is expressly forbidden.
  • 9.14 The Customer shall do nothing in the accommodation which is a breach of the law.
  • 9.15 The Customer shall not at any stage cause a nuisance of any kind or behave in an anti-social manner to fellow guests or staff members.
  • 9.16 WA grants the use of its property solely for appropriate, legal, personal use.
  • 9.17 WA and the Customer agree that no tenancy rights accrue as a result of the usage of property.
  • 10.1 Guests under the age of 18 years must be supervised by at least one adult per apartment
  • 10.2 Children under the age of 2 are free and do not count as occupants. This is however dependent on suitable apartment availability and all local fire regulations.
  • 10.3 All children over the age of two are regarded as adults when determining occupants of an apartment.
  • 10.4 WA reserves the right to charge for the provision of children’s equipment including cots and highchairs.
  • 10.5 Children under the age of 14 must be supervised by an adult at all times.
  • 11.1 Unless negligence by WA is established by an independent body or a Court of law, WA will not be held liable for injury to person, loss of, or damage to any property of any Customer or person staying at or visiting the apartments and or its general facilities and area.
  • 11.2 WA does not provide insurance for personal effects. Vehicles parked in the public carparks are done so at the risk of the Customer.
  • 11.3 Personal belongings kept in apartment safes where provided, are done so at the Customer’s risk and WA does not take responsibility for any loss or theft.
  • 11.4 WA strongly recommends that guests make their own arrangements for travel & motor insurances to cover any such losses.
  • 11.5 The Customer is responsible for taking reasonable care of the apartment and its contents while staying with WA.
  • 11.6 The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.
  • 11.7 Except in the case of normal wear and tear the Customer is responsible for any damage to the apartment or its contents during their stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of themselves or those occupying the apartment or their guests. Any damage must be reported to Management without delay. Failure to do so, will result in a charge of £250 plus the refurbishment or replacement cost of the damage to the apartment or its contents respectively.
  • 11.8 WA strongly recommends that all Customers obtain appropriate travel and personal insurance cover to include cancellation, curtailment, and loss of baggage, personal effects and money.
  • 11.9 The Operator will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled, if it is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
  • 12.1 The Management and its authorised personnel may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.
  • 13.1 The Wellington Apartments warrants to use all reasonable efforts to ensure that the Customer’ chosen accommodation is properly arranged and is of a good standard.
  • 13.2 If not happy the Customer should immediately notify the Operator of any complaint, and in any event no later than 12 hours after your arrival. If the Operator is found to be in breach of this warranty and cannot rectify the problem, the Operator will at its option either provide you with a replacement apartment (if reasonably practicable).
  • 13.3 Under no circumstances shall the Operator’s liability to the Customer exceed the amount paid to it for the rental period.
14. LAW
  • 14.1 These terms and conditions shall be interpreted under English law except as otherwise provided by convention or applicable law and shall be subject to the jurisdiction of the English Courts.
  • 14.2 These terms and conditions are applicable unless they are inconsistent with the applicable law in which event the applicable law shall prevail. If any of the provisions of the terms and conditions are invalid under any applicable law, then the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision or provisions ruled invalid.
  • 15.1 Use of this website, is subject to the terms and conditions outlined below. By using this website, the Customer agrees to be legally bound by these terms and conditions.
  • 15.2 This website is created and maintained in England, UK. Care has been taken to ensure the information provided in this website is accurate and complies with English laws & regulations. Links that feature on the websites include links to other sites which we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites, or the services or material provided by them. We therefore accept no responsibility for the content of these sites. All rates quoted are subject to availability and alteration.
  • 15.3 While every effort has been made to ensure the accuracy of all information, The Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.
  • 16.1 The website is intended to assist the consumer in determining the availability and booking of accommodation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so.
  • 16.2 Use of the websites are restricted to people over the age of 18, who can enter into binding contracts.